The terms and conditions below refer to purchases, orders made within the online store. In order to have all the information related to the conditions of ordering and delivering a product on zenino.ro, please read the following carefully. If you have any questions or concerns, please contact us at one of the following phone numbers: 0734954275. The terms and conditions herein contain the rules of a valid order, the basic contractual conditions of a possible contract between Seller-Buyer.
At the same time, these terms and conditions govern the liability of the company that manages the online store, related to the functioning of the website. These terms and conditions are exclusively valid, and any other clauses become null and void, unless the modification was announced in advance or if it was made in writing. The company that manages the virtual store zenino.ro, in certain cases, has the right to modify the terms and conditions, so we recommend that before each purchase, you read the terms and conditions displayed on the site. These changes are valid from the date of their appearance on the internet and cannot be applied to previously concluded contracts. For each order placed on the site, the terms and conditions in force on the date of placing the order are valid. In the case of a valid order, you accept without exception all the terms and conditions read here. In the case of using the website, you accept that you will comply with the terms and conditions listed here, as well as the rules of use. By completing and sending the order that appears on zenino.ro. The Buyer simultaneously orders the products that appear in the online store, and is responsible for the correctness of the data provided by him. The e-mail address or phone number indicated incorrectly entails the failure to fulfill the order, given that the Seller cannot contact the Buyer.
Return Policy
According to the legislation in force, the right to withdraw from the purchase is applicable only to individual customers. Thus, the consumer has the right to notify the trader in writing that he withdraws from the purchase of the product without penalties and without invoking a reason, within 14 calendar days from the receipt of the product. The right to withdraw from the purchase within 14 days can only be applied to products delivered by courier. The returned product must be in the same condition in which it was delivered (in the original packaging with all accessories, with intact labels and accompanying documents).
Based on OUG 34/2014 (art. 14, par. 3) CKV GLOBAL STORE SRL reserves the right to withhold a sum of money in case the customer returns a product without all accessories or with certain remediable technical/aesthetic defects. The value of the fee for bringing the product to its original condition will result from a technical, aesthetic and integrity assessment. Following the assessment, CKV GLOBAL STORE SRL may withhold between 10-20% of the amount collected, in order to return the product to its original condition, the procedure by which the product becomes saleable again.
The return costs will be borne by the customer and the refund of the product value will be made within 30 days of return. If the product is returned in a condition in which it can no longer be resold as new, we reserve the right to request a fee to return the product to its original state (if possible) or to cover the price difference resulting from selling the product as resealed or, at the customer's option, we will reship the product, at their expense. Products that were brought on order cannot be returned (Special order is defined as the list of products ordered by the Beneficiary and which are not in the Supplier's usual stock but which can be delivered based on a firm order and payment of an advance, in the terms agreed by the parties. The Supplier will inform the Beneficiary if any of the products ordered constitute a Special Order.). This clause applies according to OG 34/2014, in the case of purchasing products from this site using distance communication techniques, applying the definitions contained in OG 34/2014 art. 2 letter e. If the delivered product does not correspond to the specifications on the site, it can be returned without any additional cost from the customer, after having previously sent a written notification from him specifying the lack of conformity of the product within a maximum of 48 hours from delivery. The customer can request the replacement of the product or the return of its value.
Delivery and payment
First, you choose your favorite product and add it to your cart. Then, you choose the payment method that suits you: pay with your card online, cash/cash upon pickup, or by bank transfer, if you are a legal entity.
All prices for products available on the site are expressed in lei (RON) and include value added tax (VAT). In no case do they include the delivery fee or any additional fee for processing payment upon delivery. In cases where some malfunctions of the site are recorded or some human errors have been committed, as a result of which the price displayed on the site is not the real one, the provisions of art. 1665 paragraph 2 of the New Civil Code (Law no. 287/2009) regarding the derisory price may become applicable and de facto a valid contract cannot be concluded between CKV GLOBAL STORE SRL and the Client, and the affected products will not be delivered and/or supplied. CKV GLOBAL STORE SRL will promptly inform the Client of the correct price in the event of such situations.
Attention: the prices of the products presented on the site may be modified at any time by CKV GLOBAL STORE SRL, without prior notification.
Cash:
It's the most classic and probably the most convenient payment method. There's no need to fill out online forms or get involved. Our courier comes, you sign for the product and pay with cash.
Online Card:
Why search through your pockets or wallet when you can pay with your card? You can do it right from your smartphone because it's simple, fast and most importantly: secure.
Online with bank card through EuPlatesc (Visa/Maestro/Mastercard).
In the case of the "Online by bank card" payment option, you will be redirected to the payment processor's secure page where you will fill out a form with your card information.
- Payments with credit/debit cards issued under the Visa and MasterCard logos (Visa/Visa Electron and MasterCard/Maestro) are made through the "3-D Secure" system developed by the Visa/MasterCard card organizations and which ensures online transactions the same level of security as those made at an ATM or in the physical environment, at the merchant.
- "3-D Secure" primarily ensures that no information related to your card is transferred or stored, at any time, on the virtual store's servers.
Important to know! - No commission is charged to the cardholder for payments by bank card!
Bank Transfer:
If you are a businessman, you know what you have to do. Payments by transfer are made only by legal entities. To make the transfer, you need all the banking details.
Privacy policy
I. General information
The confidentiality of your personal data is one of the main concerns of CKV GLOBAL STORE SRL, as data controller.
This document aims to inform you about the processing of your personal data, in the context of using the website zenino.ro.
II. Categories of personal data processed
II.1. If you are a customer of the Site, CKV GLOBAL STORE SRL will process your personal data, such as name and surname, telephone number, e-mail address, billing address, delivery address, data regarding how you use the Site, for example your behavior/preferences/habits within CKV GLOBAL STORE SRL, as well as any other categories of data that you provide directly in the context of creating a user account, in the context of placing an order through the site or in any other way resulting from the use of the Site.
If you use your Facebook or Google account to create a user account on the Site, CKV GLOBAL STORE SRL will process the following public profile data displayed by the respective applications: username, e-mail address.
If you choose to create a user account only before completing the order of a product available on the Site, you will be asked for your first and last name, telephone number and e-mail address, based on which an account will be automatically created. If you do not complete the order, the e-mail address and other data provided will not be stored by CKV GLOBAL STORE SRL, and the created account will be automatically deleted.
II.2. If you are a visitor to the Site, CKV GLOBAL STORE SRL will process your personal data that you provide directly in the context of using the Site, such as the data you provide in the contact / questions / complaints section, to the extent that you contact us in this way.
III. Purposes and grounds for processing
III.1. If you are a client of the Site, CKV GLOBAL STORE SRL processes your personal data as follows:
for the development of the contractual relationship between you and CKV GLOBAL STORE SRL, respectively for the taking over, validation, shipping and invoicing of the order placed on the Site, informing you about the status of the order, organizing the return of ordered products, etc.
Grounds: The processing of your data for this purpose is based on the contract concluded between you and CKV GLOBAL STORE SRL, defined in the Terms and Conditions. The provision of your personal data is necessary for the execution of this contract. Refusal to provide data may result in the impossibility of carrying out the contractual relations between you and CKV GLOBAL STORE SRL.
for the fulfillment of the legal obligations incumbent on CKV GLOBAL STORE SRL in the context of the services provided through the Site, including fiscal obligations, as well as archiving obligations.
Grounds: The processing of your data for this purpose is necessary based on legal obligations. Providing your data for this purpose is necessary. Refusal to provide data may result in the impossibility for CKV GLOBAL STORE SRL to comply with its legal obligations and therefore in the impossibility of providing you with services through the Site.
for marketing activities, respectively for the transmission, via remote communication means (e-mail, SMS) of commercial communications regarding the products and services offered by CKV GLOBAL STORE SRL, via the Site.
Grounds: The processing of your data for this purpose is based on your consent, if you choose to provide it. You can express your consent for the processing of your data for this purpose by checking the corresponding box at the time of account creation, or subsequently, in the My Account Information section. To unsubscribe from receiving such commercial communications, you can use the option at the end of each e-mail/sms containing commercial communications. In addition, you can unsubscribe by accessing the My Account Information section. Providing your data for this purpose is voluntary. Refusal to provide consent for the processing of your data for this purpose will not have any negative consequences for you.
for the purpose of carrying out various analyses, reports on the functioning of the Site, creating profiles of consumer preferences, mainly in order to improve the experience offered on the Site.
Grounds: The processing of your data for this purpose is based on the legitimate interest of CKV GLOBAL STORE SRL to permanently improve the customer experience on the Site. Providing your data for this purpose is voluntary. Refusal to provide data for this purpose will not have negative consequences for you.
III.2. If you are a visitor to the Site, CKV GLOBAL STORE SRL processes your personal data as follows:
for marketing activities, respectively for the transmission, via remote communication means (e-mail, SMS), of commercial communications regarding the products and services offered by CKV GLOBAL STORE SRL, via the Site.
Grounds: The processing of your data for this purpose is based on your consent, if you choose to provide it. You can express your consent to the processing of your data for this purpose by completing and checking the appropriate box in the newsletter subscription form available on the Site. To unsubscribe from receiving such commercial communications, you can use the option at the end of each e-mail/sms containing commercial communications.
Providing your data for this purpose is voluntary. Refusal to provide consent for the processing of your data for this purpose will not have any negative consequences for you.
to resolve complaints, grievances and to monitor traffic and improve your experience on the Site.
Grounds: The processing of your data for this purpose is based on the legitimate interest of CKV GLOBAL STORE SRL to ensure the proper functioning of the Site, as well as to permanently improve the experience of Site visitors, including by resolving various comments, questions or complaints. Providing your data for this purpose is voluntary. Refusal to provide data for this purpose will not have negative consequences for you.
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The duration for which we process your data
As a principle, CKV GLOBAL STORE SRL will process your personal data as long as necessary to achieve the processing purposes mentioned above.
If you are a client, we will process your data for the entire duration of the contractual relationship and subsequently according to the legal obligations incumbent on CKV GLOBAL STORE SRL (e.g., in the case of financial and accounting supporting documents for which the retention period provided by law is 10 years from the date of the end of the financial year during which they were drawn up).
If you are a customer and you exercise the option to delete your user account, by clicking the Delete account button in the My account information section, CKV GLOBAL STORE SRL will interpret this action as your option to unsubscribe from receiving commercial communications through which we keep you informed about the products and services offered through the site. In this regard, if you choose to delete your user account, we will no longer send you emails and/or text messages of this kind. However, we would like to inform you that deleting your account will not automatically delete your personal data. If you wish to no longer have your personal data processed or if you wish to delete the data, you can exercise your rights detailed in point VII below. If you request deletion of your account, but there is at least one active order on that account, the request to delete the account can only be registered after the products have been delivered and the last active order has been completed. If you withdraw your consent for data processing for marketing purposes, CKV GLOBAL STORE SRL will cease processing your personal data for this purpose, without affecting the processing carried out by CKV GLOBAL STORE SRL based on the consent expressed by you before its withdrawal.
V. Disclosure of personal data
To fulfill the processing purposes, CKV GLOBAL STORE SRL may disclose your data to partners, third parties or entities that support CKV GLOBAL STORE SRL in carrying out its activity through the Site (for example, courier companies, IT service providers), or to central/local public authorities, in the following exemplary cases listed:
for the administration of the Site;
in situations where this communication would be necessary for the award of prizes or other facilities to the data subjects, obtained as a result of their participation in various promotional campaigns organized by CKV GLOBAL STORE SRL through the Site;
to maintain, personalize and improve the Site and the services provided through it;
to perform data analysis, testing and research, monitor usage and activity trends, develop security features and authenticate users;
for the transmission of commercial marketing communications, under the conditions and limits provided by law;
when the disclosure of personal data is required by law, etc. -
Transfer of personal data
Personal data provided to CKV GLOBAL STORE SRL may be transferred outside Romania, but only to European Union countries.
VII. Your rights
Under the conditions provided by the legislation on the processing of personal data, as data subjects, you benefit from the following rights:
the right to information, respectively the right to receive details regarding the processing activities carried out by CKV GLOBAL STORE SRL, as described in this document;
the right of access to data, namely the right to obtain confirmation from CKV GLOBAL STORE SRL regarding the processing of personal data, as well as details regarding processing activities such as the manner in which the data is processed, the purpose for which the processing is carried out, the recipients or categories of recipients of the data, etc.;
the right to rectification, namely the right to obtain the correction, without justified delays, by CKV GLOBAL STORE SRL of inaccurate/unjustified personal data, as well as the completion of incomplete data; The rectification/completion will be communicated to each recipient to whom the data was transmitted, unless this proves impossible or involves disproportionate efforts.
the right to erasure of data, without undue delay, ("right to be forgotten"), if one of the following reasons applies:
they are no longer necessary to fulfill the purposes for which they were collected or processed;
if consent is withdrawn and there is no other legal basis for processing;
if the data subject objects to the processing and there are no overriding legitimate reasons;
if personal data has been processed illegally;
if personal data must be deleted to comply with a legal obligation;
the personal data were collected in connection with the provision of information society services in accordance with Union law or national law to which the controller is subject.
It is possible that, following the request to delete the data, CKV GLOBAL STORE SRL may anonymize this data (thus depriving it of its personal character) and continue processing it for statistical purposes under these conditions;
the right to restriction of processing to the extent that:
the person disputes the accuracy of the data, for a period that allows us to verify the accuracy of the data;
the processing is unlawful and the data subject opposes the deletion of personal data, requesting instead the restriction of their use;
the operator no longer needs the personal data for the purposes of processing, but the data subject requests them for the establishment, exercise or defense of a right in court; or
the data subject has objected to the processing (other than direct marketing), for the period during which it is verified whether the legitimate rights of the operator prevail over those of the data subject.
the right to data portability, namely (i) the right to receive personal data in a structured, commonly used and easily readable format, as well as (ii) the right for this data to be transmitted by CKV GLOBAL STORE SRL to another data controller, to the extent that the conditions provided by law are met;
the right to object – with regard to processing activities, it can be exercised by submitting a request as indicated below;
at any time, for reasons related to the particular situation of the data subject, that the data concerning him/her be processed on the basis of the legitimate interest of CKV GLOBAL STORE SRL or on the basis of the public interest, except in cases where CKV GLOBAL STORE SRL can demonstrate that it has legitimate and compelling reasons that justify the processing and that prevail over the interests, rights and freedoms of the data subjects or that the purpose is to establish, exercise or defend a right in court;
at any time, free of charge and without any justification, for the data concerning her to be processed for direct marketing purposes.
the right not to be subject to an automated individual decision, namely the right not to be subject to a decision made solely on the basis of automated processing activities, including profiling, which produces legal effects concerning the data subject or similarly significantly affects him/her;
the right to address the National Supervisory Authority for Personal Data Processing or the competent courts, to the extent you consider necessary.
For any additional questions regarding how personal data is processed and to exercise your rights mentioned above, please contact the email address: office@zenino.ro
This website uses cookies. For more information on how these files are used, please visit – Cookie Policy.
Fraudulent or spam review policy
We are committed to maintaining a fair, transparent, and relevant review system for all our customers.
We constantly monitor the reviews we receive to detect and remove content that is false, misleading, or that does not comply with our internal policies.
We consider the following to be fraudulent or spam reviews:
- reviews left by people who did not purchase the product;
- copied or automatically generated content;
- repeated reviews from the same IP or account;
- offensive, unjustified mentions, or those that promote other brands.
We reserve the right to block, delete, or report any review that violates these rules.
We use both automatic filters and manual verification to prevent abuse.
Cookie policy
The zenino.ro website uses cookies to make the website easier to use and to provide you with content that is more relevant to you. These cookies are also used for statistical data about how our website is used, without recording personal data.
In what we call "web 2.0", "cookies" play an important role in facilitating access and delivery of the multiple services that the user enjoys on the internet, such as:
Customizing certain settings such as: the language in which a site is viewed, the currency in which certain prices or rates are expressed, storing options for various products (measurements, other details, etc.) in the shopping cart (and memorizing these options) – thus generating the flexibility of the “shopping cart” (accessing old preferences by accessing the “forward” and “back” buttons)
Cookies provide website owners with valuable feedback on how their sites are used by users, so they can make them even more efficient and accessible to users.
They allow multimedia or other applications from other sites to be included in a particular site to create a more valuable, useful and enjoyable browsing experience;
This guide is designed to explain, as clearly as possible, what cookies are; what the purpose of those used on a website is, and what options you have to control or delete them - if you decide you want to do so.
What is a cookie?
Almost every website uses cookie technology. A cookie is a small file that saves your Internet settings. It is downloaded by a browser during your first visit to a website. When you return to that website using the same device, your browser can check if there is a cookie for it (containing the name of the website) and use the data contained in the cookie to send it to the website. This allows websites to recognize that the browser is not a first-time visitor and, in some cases, vary the content displayed to reflect this.
Benefits of cookies
Some cookies are extremely useful because they can make the experience more pleasant for the user when they return to a website they have visited many times before. Provided you are using the same device and browser as before, they can, for example, remember your preferences, help us understand how you use our website and make the content presented more relevant to your interests and needs. None of the cookies used on our websites collect information that personally identifies you.
To control cookies, most browsers allow you to accept or reject all cookies. It is also easy to delete cookies that are already saved on your device by a browser.
The processes for controlling and deleting cookies vary depending on the browser you are using. To find out the procedure for a particular browser, you can use the Help function within it or visit http://www.allaboutcookies.org/ where you can find step-by-step explanations about cookies and how to control and delete cookies in most browsers.